1.Payment
How can I make a payment?
- You can complete the payment via bank transfer, credit card, and other available methods.
Can I view the orders I have successfully paid for?
- Yes, after a successful payment, you will receive a confirmation email, and you can check the order status in our online store.
Can I buy items that are out of stock?
- No, if an item is out of stock, we will inform you at the time of order confirmation. Please be patient, as some food items are seasonal, have stock limits, or are popular products.
- We will replenish stock promptly, and we recommend you keep an eye on our website and social media for updates.
Can I change or cancel my order?
- If the order has not been processed or shipped, you can contact our customer service to request a change or cancellation. Once the product has been shipped, changes or cancellations are not possible.
- If the order has not been processed or shipped, you can contact our customer service to request a change or cancellation. Once the product has been shipped, changes or cancellations are not possible.
2. Delivery & Shipping
Where do you deliver to?
We offer delivery services to Singapore and West Malaysia.How much is the shipping fee, and how long does it take?
- Shipping fees depend on the area and order amount. The specific shipping fee and estimated delivery time will be shown at checkout.
- Shipping Fees:
- Singapore: RM100 for orders under RM388, RM70 for orders over RM388.
- West Malaysia: RM30 for orders under RM388, free shipping for orders over RM388.
- Specific areas (e.g., Kerian, Nibong Tebal): RM15 shipping fee.
Please note that shipping fees may be adjusted based on real-time shipping costs, and changes will occur without prior notice.
Delivery Schedule: - Peninsular Malaysia: Every Monday, Wednesday, and Friday.
- Singapore: Every Monday and Wednesday.
- Cameron Highlands: Every Wednesday.
How are my purchased items packaged?
- Our seafood products are packaged with appropriate materials to preserve freshness and protect the items during transportation.
- Our seafood products are packaged with appropriate materials to preserve freshness and protect the items during transportation.
3. Products & Quality
Are the fish I buy cleaned?
- Our fish products are cleaned and prepared according to the type. If you have specific requirements, please specify them when placing the order.
Are other seafood items (such as shrimp or squid) cleaned?
- Our shrimp and squid are not cleaned.
Where do your seafood products come from?
- Our seafood mainly comes from Kuala Kurau, Perak. However, items such as salmon are sourced from reliable farms and suppliers. We ensure all products maintain their freshness and high quality.
What if the seafood I bought is not fresh?
- Our seafood is carefully selected and packaged to maintain freshness. However, unforeseen circumstances during transportation may sometimes affect the products. Rest assured, we do our best to ensure the quality of every delivery. If you encounter any issues, feel free to contact us, and we will assist you based on the situation.
- Our seafood is carefully selected and packaged to maintain freshness. However, unforeseen circumstances during transportation may sometimes affect the products. Rest assured, we do our best to ensure the quality of every delivery. If you encounter any issues, feel free to contact us, and we will assist you based on the situation.
4. Returns & After-Sales Service
Can I return my items?
- We do not offer returns. Once the products are shipped, they cannot be returned. However, if your seafood items are spoiled during transportation, please contact our customer service team immediately via Messenger or WhatsApp, and we will handle it promptly and provide a solution.
Can I pick up my online order at your physical store?
- Yes, you are welcome to visit our store (the address can be found on our website). Simply show your online account and order details, and our staff will verify and hand over your purchased items.
- Yes, you are welcome to visit our store (the address can be found on our website). Simply show your online account and order details, and our staff will verify and hand over your purchased items.
If you have any other questions, feel free to contact our customer service team, and we will be happy to assist you!
1. 付款相关
我怎么支付？
- 您可以通过银行转账、信用卡支付、等方式完成支付就好。
我可以查看支付成功的订单吗？
- 是的，支付成功后，您会收到一封确认邮件，并且可以在我们的在线商店中查看订单状态。
我会买到库存不够的货吗？
- 不会，如果某个商品的库存不足，我们会在订单确认时会告知您。
- 请给点耐心，有些食品是季节性、有库存限制，或者是比较热门的商品。我们会即时补货，建议您实时留意我们的网站和社交媒体。
我可以更换订单或者取消订单吗？
- 如果订单尚未处理或发货，您可以联系我们的客服进行更换或取消。如果商品已发货，则无法更改或取消的。
- 如果订单尚未处理或发货，您可以联系我们的客服进行更换或取消。如果商品已发货，则无法更改或取消的。
2. 配送与运输
请问送货去哪里？
我们的配送服务覆盖新加坡和西马地区。请问运费是多少，需要几天时间？
- 运费依据地区和订单金额而定。具体运费和预计配送时间会在结账时显示。
- 运费：
- 新加坡：购物金额少于 RM388 时运费 RM100，购物金额多于 RM388 时运费 RM70
- 西马：购物金额少于 RM388 时运费 RM30，购物金额多于 RM388 时免运
- 特定区域（吉辇区 ，高渊区）：运费 RM15
请注意，运费会根据实时更新的运输成本进行调整，具体费用可能会有所变化，且我们不会另行通知。 - 西马配送：每周一、三、五
- 新加坡配送：每周一与三
- 金马仑区配送：每周三
我的购买的货是怎么包裹的？
- 我们的海产商品会使用适当的包装材料进行保鲜和防护，确保商品在运输过程中保持新鲜。
- 我们的海产商品会使用适当的包装材料进行保鲜和防护，确保商品在运输过程中保持新鲜。
3. 商品与质量
请问我买的鱼有清理的吗？
- 我们的鱼类商品会根据不同类型进行必要的清理和处理。如有特殊需求，请在下单时注明。
请问我买的其他海鲜（如虾或者墨鱼）有清理的吗？
- 我们的虾类和墨鱼等海鲜是不会进行清理的。
请问你们的海产食品是来自哪里的？
- 我们的海产主要来自Kuala Kurau，Perak，但如三文鱼等其他食品则来自可靠的渔场和供应商。我们确保所有产品都保持新鲜和高品质。
如果我买到的海产不新鲜怎么办？
- 我们的海产是精心挑选和包装的，通常都会保持新鲜。然而，在运输过程中可能会遇到非人为的状况，导致商品受到影响。请放心，我们会尽全力确保每次配送的海产品质。如有任何问题，欢迎联系我们，我们会根据情况提供帮助。
- 我们的海产是精心挑选和包装的，通常都会保持新鲜。然而，在运输过程中可能会遇到非人为的状况，导致商品受到影响。请放心，我们会尽全力确保每次配送的海产品质。如有任何问题，欢迎联系我们，我们会根据情况提供帮助。
4. 退货与售后服务
可以退货吗？
- 我们不提供退货服务，一旦货品运输后即无法退货。但是，如果您收到的海产在运输过程中变质，请立即通过 Messenger 或 WhatsApp 联系我们的客服团队，我们将尽快为您处理并提供解决方案。
我可以到你的门市取我在线上购买的货吗？
- 可以，欢迎您来到我们的门市（地址可在我们的网站找到）。您只需要展示您的线上账号和订单信息，我们的工作人员会为您核对并交付您的购买商品。
- 可以，欢迎您来到我们的门市（地址可在我们的网站找到）。您只需要展示您的线上账号和订单信息，我们的工作人员会为您核对并交付您的购买商品。
如有其他问题，欢迎随时联系我们的客服团队，我们将竭诚为您服务！
